Support
Something not working, or an idea for how it should work better? Email us — a person reads every message and replies within 2 business days.
To help us fix it faster, tell us your device and OS version, the app version (shown in the app’s settings screen), and what you did just before the problem appeared.
Common questions
Do I need an account?
No. There are no accounts and no server — everything stays on your phone.
What if I don't want to share my location?
Arrival and departure prompts are optional. Without location, the check-in and check-out buttons on each site do the same job.
Is Kistly free?
Yes — Kistly is free during launch, with every feature included. Unlimited storage sites will later move to an optional one-time unlock (not a subscription), and early users keep them free for a while after that.
Privacy and your data
To ask what data we hold about you, or to have it deleted, see the privacy policy or write directly to kistly@spikewave.tech.
Reporting a security issue
If you believe you have found a vulnerability, please email kistly@spikewave.tech with the details rather than disclosing it publicly. We will acknowledge it and keep you updated on the fix.